TECH

Drivers and passengers will be able to communicate by voice in the Uber app

Voice communication through the application was one of the features most requested by Uber users. Sometimes it is necessary for drivers and passengers to communicate in a more efficient way to avoid uncomfortable situations. The company had already confirmed in June that it was working on a solution to this need. Today they have revealed how it will work.According to The Verge, Uber will use the VoIP voice protocol in their application, so all calls will work by making use of the internet connection. The system is very similar to that found in WhatsApp, Skype or FaceTime Audio. Of course, as already happens with the written chat, the telephone number of those involved will not be visible at any time.Uber says that in many regions of the world Internet calls are already "much cheaper" than conventional calls that happen through telephone networks. This was stated by Gagan Mac, product manager for communications at Uber. On the other hand, when the passenger is abroad, it is easier and cheaper to hire a mobile data service.Drivers will also benefit. You will not need to leave the application to make a call and will only depend on your connection to the mobile internet. The Uber movement is part of its strategy to stay strong in an increasingly competitive market. Companies maintain a battle of features and rates.The calls are available very soon the application, so far there is no specific date. It is not the only feature that will be added in the future. The company said that it is working on new tools that make use of GPS. Its aim is to improve collection, especially in places where dense urban environments predominate. Uber's information indicates that the highest rate of travel cancellation occurs when users can not locate their drivers.



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