SAMSUNG

Users report poor photo quality on the Galaxy S25 Ultra

Samsung has been facing criticism after multiple reports of an unexpected issue with the Galaxy S25 Ultra. The model, which arrived on the market with great expectations when it comes to photographic quality, is leaving many users disappointed — and worried.

What at first seemed like one of the Galaxy S25 Ultra's standout features is turning out to be a headache. According to numerous reports shared on forums such as Reddit, and on the brand's own support platforms, the device's ultra-wide-angle camera exhibits unusual behavior when used with a zoom of approximately 0.6x.

Users describe a loud mechanical noise, a type of shaking that has nothing to do with the normal operation of the image stabilizer. The result? The focus becomes unusable and the photography experience is completely compromised. Some say that the problem arose after an accidental drop, but many claim that the defect was already present after opening the box — which indicates a possible manufacturing fault.

So far, the South Korean giant has not officially commented on the situation. The lack of a public statement has generated even more frustration, especially among those who were expecting a clear response or a corrective update via software. However, reports point to a physical issue with the camera module, and not something that can be fixed with a simple update.

Users who have used the brand's service centers confirm that the only solution suggested is the complete replacement of the camera module, or even the exchange of the device. Although this type of intervention is, from the outset, covered by the warranty, the process can be time-consuming and not all countries have service centers with an immediate response.

Warranty covers it, but it's not all good news...If you have a Galaxy S25 Ultra and are noticing this type of vibration or abnormal noise in the ultra wide-angle camera, the best thing to do is go to an authorized Samsung center. The general recommendation is that the problem will be resolved by replacing the defective part or, in some cases, by replacing the entire equipment.

While warranty coverage is good news, users' confidence in the model's build quality is shaken. In a premium device that promises top-of-the-line performance, it's natural to expect reliability in all components — especially in a feature as central as the camera.

Samsung's lack of official acknowledgement of the issue raises questions about the brand's transparency and commitment to the after-sales experience. Until there is a clearer position, the advice is simple: if you notice something strange, do not hesitate to seek assistance.

mundophone