MICROSOFT

Redmond Giant buys company specializing in AI-managed automated conversations

It is common to find automated wizards on online shopping and service websites. So-called chat bots respond to customer doubts, and are increasingly smart and effective. It is estimated that in 2020 chat bots will be prevalent and increasingly autonomous in customer support services.Microsoft has just added the XOXCO development studio to its technology portfolio. The company was responsible for creating Howdy, the first commercially available bot for Slack, which helps matchmaking. He also produced Botkit, which provides development tools used by thousands of producers on HitHub, a platform Microsoft has also recently acquired.With this set of recent acquisitions, Microsoft aims to accelerate the development of artificial intelligence. While it is on the front line to develop several chat bot projects with AI support, the Redmond giant wants to create conversations that are responsible, and for that has provided a development guide.Their first concern is in the design of bots that have the potential to affect people, for example, help in filling out forms of employment, finance or even health, for example.


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