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Fake job offers, international calls, and spoofing: How to avoid phone-based scams?
No one likes receiving unwanted calls, but phone scams have been on the rise in recent years, accompanied by suspicious messages reaching smartphones in various formats designed to deceive potential victims.
From fake job offers and international calls to spoofed numbers, ESET experts warn that—while these situations may seem different—such contacts share a common goal: getting the person on the other end to respond, share information, or take an action that opens the door to a fraudulent scheme.
The goal isn't always to obtain money or data during the initial contact. As researchers from the cybersecurity firm explain, in many cases, this first step merely serves to initiate an interaction and prime the victim for a subsequent action.
For instance, a call from an unknown international number that rings for just a few seconds before disconnecting may be intended to prompt the recipient to call back.
According to ESET, this type of scheme aims to trigger a reaction based on curiosity or concern; depending on the number and service involved, returning the call can result in huge costs for the caller.
Messages advertising supposed job opportunities or ways to earn extra income follow a similar logic. Often, the initial goal isn't to ask for money, but to get the recipient to reply and agree to continue the conversation.
In one case analyzed by the cybersecurity firm, cybercriminals contacted users via WhatsApp with a purported job offer. The initial tasks were simple and came with small rewards, creating the impression that it was a legitimate opportunity.
Once they secure an initial response, scammers can prolong the interaction, build trust, and gradually increase the victim's level of engagement. The approach then evolved to other platforms and, later, to requests for deposits to continue securing the alleged gains.
These scams also include instances where a contact might pose as a bank, a company, a family member, a colleague, or a public entity, using genuine information to make the approach more credible.
Beyond *vishing* cases, the appearance of legitimacy can be reinforced through spoofing—a technique that allows the caller ID to be faked—something entities like ANACOM and the GNR have been warning about.
ESET also emphasizes that AI adds a new dimension to this problem, enabling the creation or imitation of messages, profiles, images, voices, and videos with increasing realism.
How can you avoid falling victim to phone scams?
“Nowadays, a familiar number, a recognizable voice, or a convincing message no longer guarantees that the contact is legitimate,” explains Ricardo Neves, Head of Marketing and Communications at ESET Portugal.
Quoted in a press release, he details that “scammers’ primary goal is often simply to get a response and build trust.” “That is why it is important to pause, verify who is on the other end, and only then take action,” he says.
To help you avoid these scams, ESET experts offer a set of recommendations. First, do not return calls impulsively or provide data, codes, credentials, or financial information during an unexpected contact.
Bearing in mind that caller IDs can be faked via spoofing, you should verify the caller's identity through an official, independent channel—such as the entity's website, app, or official phone number.
Another recommendation is to use a security solution that includes call filtering and protection mechanisms against phishing, fraudulent SMS messages, and malicious connections.
Stop unwanted robocalls and texts...Robocalls are more than an annoyance, they are often the preferred tool of fraudsters. Stopping illegal robocalls is the Federal Communication Commission’s (FCC) top consumer protection priority.
To restore trust in our phone networks, the FCC is fighting illegal robocalls at every point of a call's journey, from its source to your phone.
This includes empowering carriers to block more illegal robocalls before they reach consumers, giving consumers better tools to distinguish legitimate calls from scams, stepping up enforcement, and disrupting scam calls that originate outside of the United States.
How to avoid phone scams...Scammers create a false sense of urgency and leverage technology and information they can find online to sound convincing.
Don't answer calls from numbers you don't know.
Hang up right away if someone asks for money or personal information.
If you feel pressured, or a caller asks you to pay with gift cards, it's a scam!
Never share account numbers, Social Security numbers, passwords, PINs, or other important information over the phone.
If someone says they're calling from a company or a government agency, hang up and call back using an official phone number from an account statement (if you have one) or their website.
Don’t respond to texts or click on links sent from numbers you don’t recognize.
Set up strong passwords for your voicemail so it doesn’t get hacked.
Talk to your phone company about call blocking tools they may have and check into apps that you can download to your mobile device to block unwanted calls.
Robocalls rules...Robocalls are phone calls made using an autodialer or a prerecorded or artificial voice message.
FCC rules require a caller to obtain your prior written consent – on paper or through electronic means, including website forms or a telephone keypress – before they make a prerecorded telemarketing call to your home or wireless phone number. FCC rules also require a caller to obtain your oral or written consent before making an autodialed or prerecorded call or text to your wireless number.
These rules do not apply to emergency calls about danger to life, safety, or property.
Types of permitted autodialed calls...FCC rules allow market research or polling calls and calls on behalf of tax-exempt non-profit groups to landline numbers. Calls about school closings or flight information are also permitted to your landline.
Opting out of autodialed calls...Prerecorded telemarketing calls must provide an opt-out option at the start of the message. You may opt out of any robocall or robotext at any time and in any reasonable manner, even if you previously gave consent for such calls.
Prerecorded voice messages...All prerecorded voice message calls must include the caller's name, number, and business name at the beginning of the message.
Artificial intelligence and voice cloning...AI-generated voice calls are illegal unless the consumer has agreed to receive them or the caller is exempt.
Telephone solicitations...Telephone solicitations are calls that act as an advertisement. Phone solicitations are permissible with prior express permission or from tax-exempt non-profits. Telemarketing calls based on an established business relationship are not permitted to your landline phone without your advanced permission.
Robotexts...FCC rules ban text messages sent to a mobile phone using an autodialer unless the phone owner previously gave consent to receive the message or the message is sent for emergency purposes.
Commercial texts require written consent; for informational texts, your consent may be oral.
FCC rules apply even if you have not placed your mobile phone number on the National Do Not Call Registry.
Tips for avoiding text scams and spam...Do not respond to texts from unknown or questionable sources, and never click links in these messages.
Most mobile carriers let you block spam by forwarding the message to 7726 (SPAM)—check with your provider.
Be careful about giving out your mobile phone number and personal information.
Before submitting your number on websites, read the privacy policy and look for opt-out options—often a checkbox.
Check the policies of the companies you do business with for selling or sharing your information.
Political campaign robocalls & robotexts...The Telephone Consumer Protection Act contains specific rules callers must follow when making campaign calls or sending texts:
Landlines: Political robocalls (autodialed or prerecorded) are allowed without prior consent.
Cell phones: Political calls, texts, or prerecorded messages require the recipient’s prior permission—unless sent manually.
Robotexts: Autodialed political texts need consent; manually sent texts do not.
Caller Identification: Prerecorded or artificial voice calls must begin with the caller’s name, phone number, and the name of the organization they represent (if calling on behalf of a third-party).
Filing complaints about robocalls and texts...FCC Complaints: You can report illegal calls or texts to the FCC. Choose the “unwanted calls” category and note if your number is being spoofed, blocked, or mislabeled.
What Happens Next: The FCC doesn’t resolve individual complaints but uses them to guide policy and possible enforcement under the Telephone Consumer Protection Act or the Truth in Caller ID Act. Your complaint may also be shared with other enforcement agencies.
Do not call registry...The National Do Not Call Registry is a list of landline and wireless phone numbers that legitimate telemarketers agree not to call. You can register your numbers for free at donotcall.gov, or by calling 1-888-382-1222 (TTY: 1-866-290-4236). You must call from the phone number you wish to register.
Under FCC rules, telemarketers calling your home must provide their name along with the name, telephone number, and address where their employer or contractor can be contacted. Telemarketing calls to your home are prohibited before 8 a.m. and after 9 p.m., and telemarketers must comply immediately with any do-not-call request you make during a call.
Other do-not-call lists...Many states now have statewide do-not-call lists for residents. Contact your state's public service commission or consumer protection office to find out if your state has such a list and how you can sign up.
FCC actions to protect consumers...Issued hundreds of millions of dollars in enforcement actions against illegal robocallers.
-Empowered phone companies to block suspected illegal calls.
-Allowed phone companies to block numbers not on a customer's contact list or "whitelist" when the customer opts in.
-Required caller ID authentication to reduce illegal spoofing.
-Mandated blocking of illegal international robocall traffic.
To avoid phone-based scams, you can use built-in device settings, carrier tools, and strict personal habits.
Immediate habits & red flags:
• Do not answer unknown numbers: Let calls from numbers not in your contacts go straight to voicemail.
• Hang up immediately: If a caller pressures you, threatens you with arrest, or asks for immediate payment, end the call.
• Never share sensitive data: Legitimate companies and government agencies will never ask for your passwords, PINs, Social Security numbers, or account details over the phone.
• Watch out for payment demands: Hang up if anyone asks you to pay using gift cards, wire transfers, cryptocurrency, or peer-to-peer apps.
• Verify through official channels: If someone claims to be from your bank or a government office, hang up and call back using the official number listed on your statement or their verified website.
Phone & device settings:
• Silence unknown callers (iPhone): Go to Settings > Phone and turn on Silence Unknown Callers to send unrecognized numbers directly to voicemail.
• Block spam filters (Android): Open your Phone app, tap the three-dot menu, go to Settings > Caller ID & Spam, and activate spam protection.
• Use carrier tools: Activate free anti-spam services provided by your wireless provider—such as Verizon’s Call Filter or T-Mobile’s Scam Shield—which flag or block suspected junk calls.
• Protect your voicemail: Set a strong password for your voicemail account so scammers cannot hack or intercept your messages.
Registry & reporting:
• Register your number: Add your phone number to the National Do Not Call Registry to cut down on unwanted telemarketing calls.
• Report scams: File a report with the FTC Scam Reporting Site so carriers and agencies can update their blocking databases
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